Shipping & Delivery 

All packages will be shipped via USPS or UPS carrier. Tracking information will be available to customers after the purchase. Ava’s Authentic's does not hold responsibility for any damaged, lost, or stolen packages after the package has been dropped off at the USPS/UPS carrier.

When Will My Order Ship?

Please give 5-7 days from your order date for your order to ship. As a small business just starting out, it will take a moment for me to get used to a shipping routine. Thank you for your support and patience!

Damaged & Missing Packages

If this happens, please contact me via email—under, contact me on the website. Include your name with your order number, and I will get back to you ASAP. Damaged items can be replaced if the material is still available. 

If your order is missing, there’s a chance they might have sent it back to me! Or potentially ended up at the wrong location. Either way, we will get it sorted out! 

Returns

If the item you received is wrong, or it does not fit your preference contact me via email or social media with your name and order number and we can figure out the next steps.